Reference

Terms and Conditions That Apply to Your vc 999 Account

Before you open an account or use any part of the platform, these terms set out what we expect and what you can expect from us.

Applies to all account activitybKash, Nagad, Rocket wallet use coveredBangladesh-eligible regions onlyUpdated terms override previous versionsContact support if anything is unclear
vc 999 Terms and Conditions That Apply to Your vc 999 Account
TERMS CONTACT PATHS

Reach Us About These Terms

Live Chat Open the chat widget inside your account dashboard to ask about any clause in these terms. Our team responds in English and can walk you through account-specific questions.
Email Support Send a written query to our support address if you need a documented reply about terms, account standing, or wallet payment rules. We respond to each message individually.
Account Help Centre The Help Centre inside your account lists common terms questions, wallet verification steps for bKash, Nagad, and Rocket, and how to raise a formal dispute.
HOW WE HANDLE THIS

Account Security, Data and Your Rights Under These Terms

We keep your account data and wallet details securely held. Here is what that means in practice for how we operate and how you can act on these terms.

Account Security

Your account is protected by a one-time PIN sent to your registered mobile number at login. Never share your OTP or account password with anyone, including support staff.

Data Retention

We retain your registration details and transaction records for as long as your account is active and for a period after closure, in line with standard platform compliance practice.

Requesting Changes

To update your registered mobile number, linked wallet — bKash, Nagad, or Rocket — or personal details, contact support via live chat or email with your account ID ready.

Dispute Process

If you believe a term has been applied incorrectly to your account, raise it through the Help Centre. We review each dispute and reply with a written outcome to your registered contact.

Common Questions About These Terms

These are the questions we hear most from people reading the terms for the first time. If yours is not here, the Help Centre or live chat can give you a direct answer.

Access and eligibility depend on your location and local law. Players in Dhaka, Chittagong, or elsewhere in Bangladesh must confirm that use is permitted under the rules that apply to them.

If your account is suspended for a terms breach, wallet balances linked to the investigation may be held. We will notify you and outline the next steps through your registered contact details.

No. Accounts are personal and non-transferable. Allowing another person to use your account, or registering on behalf of someone else, breaches these terms and may result in closure.

The updated version replaces this page immediately when changes go live. We recommend checking back periodically. Continuing to use your account after an update means you accept the revised terms.

Yes. Contact support with your account ID and registration date. We can provide the version of the terms that was current at the time you opened your account.

Breaches include registering with false details, accessing from an ineligible region, using another person's wallet — bKash, Nagad, or Rocket — or exploiting account features outside their intended purpose.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.